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Conflict Resolution Reflection Paper

Conflict Resolution Reflection Paper

Q Directions: 1. Watch the tutorial on - Conflict Resolution Styles Links to an external site. 2. Respond to this scenario: Think about a work, school, or home situation in which you had a conflict with another person in the past month or so, and describe the situation with respect to your degree of cooperation and your degree of assertiveness when involved in the conflict. Do you feel this was the "best way to manage that conflict? Why or why not? (Use a - c below to complete the assignment and reflection paper) a. Take a screenshot or a photo of the complete page of the tutorial and upload it (5 points) b. Explain the conflict in detail so the reader can understand the issue (10 points) c. Answer this question: Do you feel this was the "best way to manage that conflict? Why or why not? Did you utilize any of the conflict resolution styles commenting on your degree of cooperation and degree of assertiveness? (please comment or explain why you did or did not use each one) (35 points) • Win/Lose • Problem-solving • Compromise • Avoidance • Accommodating View Rubric Select Grader Conflict Resolution Styles Conflict Resolution Styles Criteria Ratings Pts Screenshot view longer description 5 / 5 pts Explain the conflict in detail so the reader can understand the issue view longer description 10 / 10 pts Answer this question: Do you feel this was the "best way to manage that conflict? Why or why not? Did you utilize any of the conflict resolution styles commenting on your degree of cooperation and degree of assertiveness? (please comment or explain why you did or did not use each one view longer description Comments Sorry you had some issues with your the schedule. You talk about avoidance but fail to discuss the other four. Win/Lose Problem-solving Compromise Accommodating 7 / 35 pts Total Points: 22

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b) If by chance you recall, I previously recounted a story in my department where a customer wasn’t happy with the tardiness & expectation of their order, prompting a supervisor to talk to me about their displeasement. This story takes place in eCart, though separate & much more recent from my story during the Supervision class. It was a Sunday in eCart; During the weekend, eCart always reaches a high volume of orders in which all who are scheduled for a shift have to keep moving in order to not fall behind.